LARGE SOFTWARE, OUTSOURCING AND IT SERVICES FIRM USES TAULIA PLATFORM TO IMPROVE PROCESSES FOR GLOBAL SUPPLY BASE
“As a Shared Services Centre, we deal with a high volume of vendor enquiries throughout the purchase to payment process, which require significant Accounts Payable (AP) resources to manage,” said Sara Peters, director of the Shared Service Centre for Northgate. “Taulia is a natural fit to seamlessly integrate with our existing SAP system and processes. The comprehensive self-service portal allows our suppliers full visibility into the invoicing cycle, creating more efficient communication; in the long term our target is to reduce inbound calls and emails to our AP department by 50%”
Northgate is one of the leading global providers of specialist software, outsourcing and information technology services to public and private sectors. Since Taulia’s initial implementation, supplier adoption has been steadily increasing through a gradual rollout across the UK, United States, Canada and additional countries in Europe. Suppliers have been particularly pleased with how easy it is to submit invoices in the portal through the transposition of purchase orders into invoices, as well as using the portal to track invoice status and manage any necessary disputes.
“Northgate was keen to find a solution that improves efficiency and automation for both its vendors and for Northgate,” said Malti Patel, project manager. “We have been able to work closely with Taulia throughout the entire implementation process, and found them to be as eager as we were to implement a platform for our purchase-to-payment process that solved real-life concerns while taking advantage of the benefits of our existing SAP system. We are excited to continue to move forward as we roll out the solution to our supply base worldwide, and encourage increased dependence on the portal and its comprehensive functionality.”
“We have enjoyed our partnership with Northgate and are excited to continue to assist them through the rollout process, helping to bring suppliers on board and providing ongoing education,” said Martin Quensel, managing director of Taulia Europe. “As e-invoicing continues to expand throughout Europe, Northgate is an excellent example of how Taulia can utilise a company’s SAP ERP system to streamline the invoice and payment process while providing suppliers a comprehensive suite of self-services that dramatically reduces time spent on supplier inquiries.”